![]() + Can I purchase additional Ned & Albert’s Holiday Treat Bags on site? No visitors will be permitted in park once event has started. All vehicles and park users must leave the park by 4pm. ![]() Yes, as in the past, the park will be closed an hour before starting time. + Will Kensico Dam Park be open during the Drive-Thru schedule? There are also a variety of food options in the Valhalla Hamlet and immediate surrounding area. We anticipate but cannot guarantee that snacks and light beverage will be sold onsite. Drivers will not be permitted to take pictures. No, patrons will not be able to leave their vehicle after starting on the route. For specialty vehicle reservations please e-mail + Will I be able to get out of my vehicle during the Drive-Thru? Specialty vehicles such as large passenger vans containing 4 or more rows, mini bus, and limos must e-mail to make a reservation. Vehicles must be less than 10 feet high, 10 feet wide, and 25 feet long. If you wish to go on another date, you must purchase new tickets at any available times. Refunds may take 2-4 business days to appear on a credit card account. We will contact ticket holders via email for the affected day and time and automatically process a refund. If Westchester’s Winter Wonderland cancels before the event starts there is no need to contact us. If Westchester’s Winter Wonderland determines that conditions warrant canceling an event, we will post a message on our website, social media accounts, and email all guests by 3:00pm day of scheduled event. Generally, rain, snow flurries, or showers would not lead us to cancel, but extremely heavy rain, thunder, and lightning, very strong wind blizzard conditions, heavy icing, or a prediction of such conditions could force us to do so. In poor weather, ticket holders should consult local weather forecasts for their own area and make their own determination about whether to set out for the evening’s event.Īn event may be canceled by Westchester’s Winter Wonderland, in its sole judgment, extreme weather or other conditions could jeopardize the safety of visitors and staff. If you elect not to attend on the night you hold tickets for, your tickets are neither refundable nor exchangeable. Westchester’s Winter Wonderland is held rain or shine. Or, go to /users/forgot-password if you need to reset your password. Please login to /users/login using your email address and the password you created at checkout. Please follow the link at the bottom of your confirmation email to transfer your tickets. Tickets are only exchangeable of equal value or more to another date/time slot ONLY if that date/time has availability, up to 48 hours in advance of your reserved time slot, and there will be a ticket transfer fee assessed. + What is the refund policy?Īll tickets purchased are non-refundable. It is highly recommended that visitors purchase tickets online in advance to ensure the fastest and smoothest experience, however onsite ticket purchases MAY be accommodated depending on availability and subjected to a $20.00 surcharge. + Do I have to purchase tickets in advance? ![]() Please do not arrive earlier as you will be asked to wait. For example, if your time slot is 6:45, you may arrive between 6:45 and 7:00. You may arrive anytime within the 15-minute reservation window. Please allow for longer times on nights when traffic is heavy! + What time can I arrive for my reserved time slot? It is expected that the Drive-Thru without traffic will take approximately 20-25 minutes.
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